glow sticks, glow necklaces, glow in the dark
1-800-442-9722
Next Day Deliveries our Specialty
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EVERYDAY NOVELTIES
Terms & Helpful Information
Hours of Operation
Central Time
Monday - Friday:
9:00 A.M. - 5:00 P.M.
At other times electronic voice mail will take your calls. If you leave an order on voice mail,
we will call you back with confirmation the next business day.
How To Order
Call Toll Free
1-800-442-9722
Our international phone number is
1-847-403-0000
Our Fax Number is
1-847-680-9250
Mail Orders to:
Windy City Novelties, Inc.
300 N. Lakeview Pkwy.
Vernon Hills, IL 60061
Order Online at:
www.windycitynovelties.com
WE LOOK FORWARD TO FILLING YOUR ORDER.
To avoid any possible confusion, please read the following Terms of Sale.
Open Account
Open account is available to companies or organizations furnishing acceptable trade and banking
references. Payment for all open account orders are due within 30 days of shipment.
Customers who pre-pay orders with regular checks will have to take into consideration a 7 day
"hold" period to allow for the check to clear.
Product Availability
We try to keep a large inventory of over 5,000 different items. Occasionally, we are out of specific items. When this occurs we will attempt to contact you with that information and you can then decide to either cancel that item or select a comparable product.
In the event we can not contact you regarding any item currently out of stock we will delete that item from your order.
Some of our merchandise is not suitable for children under 8 years of age.
Product & packaging may be different than shown.
Standard Shipping:
All orders are processed promptly. It is our goal to ship your NON-IMPRINTED order within 2
business days of its receipt. Generally, we ship via UPS or FED-EX Ground. All shipping charges
including duties, (when applicable to overseas locations) are the customer's responsibility.
Please allow enough transit time when ordering for a particular event. It is our hope that the
customer is at the delivery location to sign for and take possession of the shipment directly
from the carrier. We take NO responsibility for lost, stolen or pilfered cartons left at
unattended locations. If we have your e-mail address, you will be sent tracking information
directly from UPS or FED-EX the evening that your package leaves our warehouse.
Expedited Shipping:
On request, shipments can be expedited using a variety of methods. Generally we prefer to use
UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED (next day) or FED-EX (air). These services are
significantly more expensive than normal ground freight and you will be charged accordingly.
Upon request, non-open account customers MUST prepay these expedited freight charges by Credit
Card, Western Union, or Bank Wire Transfer.
Product Return Policy:
Our merchandise is NOT SOLD ON APPROVAL, therefore, any AUTHORIZED returns requesting a refund
will be subject to the following charges. A 25% restocking fee, the original shipping charges
and charges for any product not returned. AUTHORIZED returns desiring a credit towards future
purchases are subject to the following charges: A 20% restocking fee, original shipping charges
and charges for any product not returned. Refunds will be made to the original payment method.
Defective & Shortage Policy:
When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED
return and inspection of the goods claimed defective. Authorized returns due to defective
merchandise will have new merchandise replaced or, (at our discretion) a credit will be issued,
solely for the returned merchandise. That credit may be used for future purchases.
Under NO circumstances will refunds be issued for defective merchandise. There will be NO
exceptions. Foil balloons that have been punctured, cut or over inflated will not be replaced.
Claims for defective products must be made and returned back to us, within 30 days of the
customer's date of receipt. Freight charges for returning defective products are the customers
responsibility.
Claims of product shortages must be made within 5 business days from date of customers receipt.
SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product shorted will ship
via UPS Ground ONLY. Under NO circumstances will we ship product using expedited freight.
Damaged Merchandise:
We cannot be responsible for breakage, damage or loss of merchandise while in transit.
Damaged shipments are to be reported to the carrier immediately. Ask the carrier to make an
inspection and file a claim with them. The original carton(s) must be held for carrier inspection.
We will be glad to assist you with any claims that may arise. Breakage on inflates will not be
credited due to nature, price and origin of merchandise.
Additional Information:
Unless the laws change, sales tax will not be charged on orders shipped out of the state of
Illinois. Within Illinois, we will charge sales tax on all orders unless (prior to shipment or
pickup) we are provided with both:
1. Resale Tax ID certificate (or Not for Profit Tax Exempt certificate).
2. Signed copy of the Illinois form CRT61.
Minimum Order (C.O.D., Prepaid or Credit Card)
Our minimum order is $50.00 (before shipping charges are added). Orders less than $50.00 will be subject
to an additional $7.50 handling surcharge. Prices subject to change without notice.
Minimum Order (Open Account with acceptable Purchase orders)
Our minimum order size to be considered for open account is $100.00 (before shipping charges are added).
A signed purchase order will be required as will approval from our credit department.
