Helpful Information

Hours of Operation:

Central Time
8:00 - 5:30 Monday-Thursday
9:00 - 5:00 Friday

At other times electronic voice mail will take your calls. If you leave an order on voice mail, we will call you back with confirmation the next business day.

How To Order:

Call Toll Free: 1-800-442-9722
Español: 1-877-627-8673
International Orders: 1-847-403-0000

Our Fax Number:1-847-680-9250

Mail Orders to:
Windy City Novelties, Inc.
300 N. Lakeview Pkwy.
Vernon Hills, IL 60061

Order Online at www.windycitynovelties.com

Terms and Conditions

WE LOOK FORWARD TO FILLING YOUR ORDER.
To avoid any possible confusion, please read the following Terms of Sale. Open account is available to companies or organizations furnishing acceptable trade and banking references. Payment for all open account orders are due within 30 days of shipment. All orders are subject to management review and approval.

PRODUCT AVAILABILITY:
We try to keep a large inventory of over 6,000 different items. Occasionally, we are out of specific items. In some cases a phone call may not be possible related to the shipping option chosen. If this were to occur, we will attempt a phone call to the number you provided. In the event we can not reach you at that number we will delete the item from the order and ship immediately. Some of our merchandise is not suitable for children under 8 years of age.

STANDARD SHIPPING:
All orders are processed promptly. It is our goal to ship your NON-IMPRINTED order within 2 business days of its receipt. Generally, we ship via UPS or FED-EX Ground. All shipping charges including duties, (when applicable to overseas locations) are the customer's responsibility. Please allow enough transit time when ordering for a particular event. We recommend that you, (our customer) be at the delivery location to sign for and take possession of the shipment directly from the carrier. We take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, you will be sent tracking information directly from UPS the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on UPS, FED-EX or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a refund of MERCHANDISE only. Freight charges (both directions) can NOT be refunded.

EXPEDITED SHIPPING:
On request, shipments can be expedited using a variety of methods. Generally we prefer to use UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED (next day) or FED-EX (air). These services are significantly more expensive than normal ground freight and you will be charged accordingly. New non-open account customers (less than 30 days) MUST prepay these expedited freight charges by Credit Card or Western Union, or Bank Wire Transfer. A faxed credit card authorization MAY be required when pre-paying by credit card.

PRODUCT RETURN POLICY:
Internet images and descriptions may not always accurately reflect the color, style, or size of a particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return requesting a refund will be subject to the following charges: a 25% restocking fee, the original shipping charges (plus return shipping charges) and charges for any product not returned. AUTHORIZED returns desiring a credit towards future purchases are subject to the following charges: a 15% restocking fee, original shipping charges (plus return shipping charges) and charges for any product not returned. Refunds will be made to the original payment method. No returns will be accepted past 30 days from delivery.
Please Note:
Our offer of "free" glow bracelets is a reward for purchasing a particular dollar amount of product from us. If merchandise is returned to us (for any reason) we also expect return of the "free" glow bracelets. We will be forced to charge you the website price on the glow bracelets if they are not returned in usable, resellable condition.

DEFECTIVE, SHORTAGE & LOST CARTON POLICY:
When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or, (at our discretion) a credit will be issued, solely for the returned merchandise. That credit may be used for future purchases. Under NO circumstances will refunds be issued for defective merchandise. There will be NO exceptions. Foil balloons that have been punctured, cut or over inflated will not be replaced. Claims for defective products must be made and returned back to us within 30 days of the customer's date of receipt. Freight charges for returning defective products are the customer?s responsibility. Claims of product shortages must be made within 5 business days from date of customers receipt. SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product shorted will ship via UPS Ground ONLY. Under NO circumstances will we ship product using expedited freight. UPS and FED-EX require prompt notification of claims for shipments not received within 14 days of you placing your order. Therefore, you MUST notify us within 14 days after placing your order should it not be received. Without prompt notification of Non-Delivery, both UPS and FED EX will reject all claims for lost shipments.

DAMAGED MERCHANDISE CLAIMS:
Most damage to products occur due to rough handling by the transportation company. We cannot be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 5 days of receipt) of the damaged shipments. To accomplish this, call us immediately (within those 5 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original carton(s) must be held for carrier inspection. Claims of breakage on inflates will not be credited due to nature, price and origin of merchandise.

REFUSED or UNDELIVERABLE SHIPMENTS:
Shipments refused or deemed undeliverable by either UPS or FED EX are subject to a 25% restocking fee plus the freight charges (both to the customer and return to us) associated with sending your order.

ADDITIONAL INFORMATION:
Unless the laws change, sales tax will not be charged on orders shipped out of the state of Illinois. Within Illinois, we will charge sales tax on all orders unless (prior to shipment of pickup) we are provided with both 1. Resale Tax ID certificate (or Not for Profit Tax Exempt certificate). 2. Signed copy of the Illinois form CRT61.