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Terms and Conditions

Hours of Operation:

Central Time

8:00 - 5:30 Monday-Thursday

9:00 - 5:00 Friday

At other times electronic voice mail will take your calls. If you leave an order on voice mail, we will call you

back with confirmation the next business day.

How To Order:

Call Toll Free: 1-800-442-9722

Español: 1-877-627-8673

International Orders: 1-847-403-0000

Our Fax Number:1-847-680-9250

Mail Orders to:

Windy City Novelties, Inc.

300 N. Lakeview Pkwy.

Vernon Hills, IL 60061

Order Online at




We value your business! To avoid any possible confusion or misunderstanding, please read our following

Terms of Sale. All orders are subject to management review and approval. Generally we request

payment via credit card, pre-payment or C.O.D. Open account is available to companies or organizations

furnishing acceptable trade and banking references. Payment for all open account orders are due within

30 days of shipment. Please allow extra time for the credit approval process.


We try to keep a large inventory of over 16,000 different items. Occasionally, we are out of specific items.

If this were to occur, we will attempt to call you at the daytime number you provided to suggest a possible

alternative product. In the event we cannot reach you at that number we will delete the item from the

order and ship immediately. Some of our merchandise is not suitable for children under 3

years of age.


All orders are processed promptly. It is our goal to ship your NON-IMPRINTED order within 5 business

days of its receipt. Generally, we ship via UPS, FED-EX or USPS (our discretion). All shipping

charges including duties and broker fees, (when applicable to overseas locations) are the customer's

responsibility. Please allow enough time for transit and customs clearance when

ordering for a particular event. We recommend that you, (our customer) be at the delivery

location to sign for and take possession of the shipment directly from the transportation compnay. We

take NO responsibility for lost, stolen or pilfered cartons left at unattended locations. If we have your

e-mail address, you will be sent tracking information the day your package leaves our warehouse.

PLEASE NOTE: Timely deliveries of product hinges on UPS, FED-EX or the USPS keeping to their

posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as

poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss

your required in hands date, we will allow you to REFUSE the order (for that reason only), and offer a

refund for the cost of MERCHANDISE only. Shipping charges (both directions) will NOT be refunded.

International delivery dates are never guaranteed so please allow enough time for transit.


Expedited shipping is available using two methods. First: An expedite fee of $7.50 will put your

order on a high priority list and it should leave our warehouse within 48 hours of the order being

placed. Second: Orders can be expedited using a variety of Air Freight shipping options, they are:

UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED STANDARD (next day afternoon) UPS RED

EXPEDITED (next day A.M.) or FED-EX (same options as UPS). These services are significantly more

expensive than normal shipment by ground and you will be charged accordingly. New non-open account

customers (less than 30 days) MUST prepay these Air expedited shipping charges by Credit Card,

Western Union, or Bank Wire Transfer. A faxed credit card authorization MAY be required when pre-
paying by credit card. Air Expedited orders will go signature required and our company is not responsible

for missed packages as a result of non delivery if signature cannot be obtained by Fed-Ex, UPS or USPS.

In the event a delivery is missed and the package is returned back to our warehouse, a refund will be

given minus shipping charges and a 25% restock fee.


Internet images and descriptions may not always accurately reflect the color, style, packaging or size of a

particular product. Since our merchandise is NOT SOLD ON APPROVAL any AUTHORIZED return

requesting a refund will be subject to the following charges: a 25% restocking fee, the original

shipping charges (plus return shipping charges) and charges for any product not returned. Refunds

will be made to the original payment method. No returns will be accepted past 30 days from

delivery. AUTHORIZED returns accepting an in-store credit for future purchases will receive a non-
expiring store credit minus shipping charges for any unopened and unused product.


When appropriate, replacements for defective merchandise will be shipped out

only upon AUTHORIZED return and inspection of the goods claimed defective.

Authorized returns due to defective merchandise will have new merchandise replaced or, (at

our discretion) a credit or refund will be issued, solely for the returned merchandise. That credit

may be used for future purchases. Balloons that have been punctured, cut or over inflated will not be

replaced. Claims for defective products must be made and returned back to us within 30 calendar days

of the customer's date of receipt. Shipping charges for returning defective products are the customer's

responsibility. Claims of product shortages must be made within 5 business days from date of customers

receipt. SUBSTANTIATED CLAIMS for shortages will be replaced. Replacements for product

shorted will ship via UPS, Fed Ex or USPS (our discretion) GROUND ONLY. Under

NO circumstances will we ship product using air expedited shipping, although

we will give the replacement orders our highest possible priority leaving the

warehouse UPS, FED-EX and USPS require prompt notification of claims for shipments not received

within 14 days of you placing your order. Therefore, you MUST notify us within 14 calendar days after

placing your order should it not be received. Without prompt notification of Non-Delivery, UPS, FED EX

and USPS will reject all claims for lost shipments.


Most damage to products occur due to rough handling by the transportation company. We will not be

held responsible for breakage, damage or loss of merchandise while in transit. All transport companies

require damage claims to be reported immediately (within 5 days of receipt) of the damaged shipments.

To accomplish this, call us immediately (within those 5 days of receipt of damaged shipments), we

will initiate a claim with the transport company on your behalf. The original carton(s) must be held for

carrier inspection. Claims of breakage on inflates will not be credited due to nature, price and origin of



Shipments refused or deemed undeliverable by either UPS, FED EX or USPS are subject to a 25%

restocking fee plus the shipping charges (both to the customer and return to us) associated with sending

your order.


Our company offers a large variety of custom imprinted items including but not limited to: Banners,

Invitations and Pens. All customization and final proof approval must be done on the web by the

customer. It is the responsibility of the customer to proof and check all of the details entered such as but

not limited to: colors of fonts, spelling, grammar and placement of wording. Our company accepts NO

RESPONSIBILITY for any mistakes made by the customer. Returns, credits and refunds will NOT be

issued for any custom and/or imprinted item.


From time to time we are given specific requests on how to prepare invoices or how to handle shipping

and delivery. Although it is our intention to honor those requests and instructions, sometimes it is

impractical or occasionally we may inadvertently error and miss those instructions. We apologize to you

in advance should that occur, but regardless, this company does not accept any responsibility should

those instructions not be followed. It will still be the customers responsibility to pay for the invoice in full

including all shipping charges and foreign duties, customs and service fees (when applicable).


Unless the laws change, sales tax will not be charged on orders shipped out of the state of Illinois.

Within Illinois, we will charge sales tax on all orders unless (prior to shipment or pickup) we are provided

with both 1. CURRENT Resale Tax ID certificate (or Not for Profit Tax Exempt certificate). 2. A

SIGNED copy of the Illinois form CRT61.




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