Shipping policy

Shipping

All orders are promptly processed. It is our goal to ship NON-IMPRINTED orders within 5 business days of the order receipt. Shipping is generally via UPS, FedEx, or USPS (WCN's discretion). Customs, duties & brokerage fees are not included and are the customer's responsibility at the time of delivery. Should bulky or excess weight affect the initial location-based calculation of your shipment in any way, you will be contacted for approval prior to shipping. Please allow adequate time for transit and customs clearance when ordering for a particular event. We recommend that you (the customer) be present at the delivery location to sign for and take possession of the shipment directly from the transportation company. We are not responsible for lost, stolen, or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of products hinge on UPS, FedEx, or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to Acts of God, such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in-hand date, we will allow you to refuse the order (for that reason only) and offer a refund for the cost of merchandise only. Shipping charges (both directions) will not be refunded. International delivery dates are never guaranteed, so please allow enough time for transit. Free freight, when applicable, applies only to locations within the contiguous United States.  

 

Expedited shipping is available using two methods: 1.) An expedited fee of $14.99 will put your order on a high-priority list and it should leave our warehouse within 48 hours of the order being placed; 2.) Orders can be expedited using a variety of Air Freight shipping options: UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED STANDARD (next day afternoon) UPS RED EXPEDITED (next day A.M.) or FedEx (same options as UPS), all of which are significantly more expensive than normal shipment by ground and will be charged accordingly. New non-open account customers (less than 30 days) must prepay these air-expedited shipping charges by Credit Card, PayPal or Bank Wire Transfer. A faxed credit card authorization may be required when pre-paying by credit card. Air Expedited orders require a signature upon delivery and our company is not responsible for missed packages as a result of non-delivery if a signature cannot be obtained by FedEx, UPS, or USPS. In the event a delivery is missed and the package is returned back to our warehouse, a refund will be given minus shipping charges.

We utilize the best shipping options to help ensure that your purchases arrive on time.  The dates published on our website for expected delivery are what UPS, FedEx, and other shipping partners publish on their sites, during periods of high volume (such as around the Holiday season) packages can be delayed due to the carrier's capacity restrictions or other such delays.  These delays are solely on the shipping carriers and are not our responsibility.  Orders that are delivered late due to the carrier are not subject to having their shipping fees returned.  We suggest you plan accordingly with at least 1-2 extra business days of leeway to get your order.